Shipping policy

We typically ship orders from Tuesday to Thursday using Priority Mail USPS, which generally delivers within 2-4 days, though this is not guaranteed. To ensure the quality of our products, we adjust our packaging based on the season, temperature, and destination. We aim to avoid having our products sit over the weekend at mail-carrier hubs.

Please note that during holidays, there may be delays in shipping due to increased volume. Additionally, extreme heat or inclement weather may cause further delays to ensure the quality and safety of our products. While we strive to ship your order as quickly as possible, we are not responsible for delays or issues caused by the shipping company.

If you require a faster, more time-sensitive shipment, please choose a shipping option that best suits your needs. We are happy to assist you in selecting the best shipping method to ensure your products arrive safe and sound.

For inquiries about shipment timings, arrivals, or any other concerns, please reach out to us promptly at sales@thesecretchocolatier.com or call us at (704) 323-8178. We truly want our products to get to you in the best possible condition.